Will commissioners respond to feedback?

A date for your editorial diary in the latest briefing from the NHS Commissioning Board, on one specific pledge being made on health services:

“All NHS patients should have the opportunity to leave feedback, in real time, on any service, by 2015. This will start with roll out of a friends-and-family test to see if patients would recommend a hospital to those to whom they are closest. Clinical commissioners will need to demonstrate they have responded.”

This is a concrete marker to track in holding the new system to account. Worth making a note in your diary!

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