If you’re curious about what incentives might be guiding the new health system, this update from the NHS Commissioning Board provides some essential context:
“Financial incentives (quality premium) will be paid to all CCGs that improve or achieve on four national measures and three locally-agreed measures, set with Health and Wellbeing Boards. National measures include: potential years of life lost from causes considered amenable to healthcare; avoidable emergency admissions; the friends and family test; and incidence of healthcare associated infections.”
The ‘friends and family test’ is about whether individuals would recommend services to friends – in other words, a form of customer satisfaction. You can read concerns about it here, and analysis here.
